Safeguard your Traner account by uploading a personal identification document to verify your identity.
To safeguard the integrity of our product, we are asking our users to verify their Traner accounts.
At some point you may be asked by a Traner Customer Service Agent to the provide the following documentation to verify the information in your account.
Please upload at least one document for Traner Customer Service to review. We recommend at least one from the following buckets:
- Driver's License
- Passport
- Utility Bill
- Government Issued ID
Traner accepts the following document types: JPEG, PNG and PDF. The documents must be smaller than 10 MB, if it's any larger the upload may fail.
Select a JPEG, PNG or PDF from your computer, specify which file type it is, and click upload.
Once you've completed the above, you will receive a "document uploaded successfully" message.
You may be asked to provide additional documents and/or information to remove a permission restriction that may be on your account once your documents are reviewed by one of our Customer Support agents.
All documents uploaded to Traner are stored within a secure data repository and will never be accessible to anyone outside of the Traner Customer Service team.
Visit our terms and conditions here:
https://traner.ca/terms.php
Traner reserves the right to ban any user who may be suspected of abusing the document upload system.